3 Ways To Get ASOS Delivered to South Africa

I’ve been shopping on ASOS for a couple of years now because I find it really difficult to find cool clothing for women my height and size. Apparently if you’re not a size 6 – 12 in South African then you must be old and frumpy! Haibo! This is why ASOS has become my go-to for my favourite items of clothing – not only for fast fashion, but for some absolute classics as well.

You might be wondering how long it takes for ASOS to deliver to South Africa, and that really depends on the service you select. Having tried and tested a few shipping methods, here’s the cheapest, fastest and trusted services you can use to deliver ASOS to South Africa.


3 ASOS Delivery Options for Ordering to South Africa

The Cheapest Service: Standard Delivery (The South African Postal Service)

EISH. This is probably the first word that comes to mind when most of us think about the post office. I’ll never understand a country that has so few jobs not being able to have a decent postal service when there are so many willing and able South Africans out there! None the less, they are the cheapest option, but they are also the slowest option…

Is It Trackable?

Unfortunately, once it leaves the UK there is no knowing where your parcel is. I’ve ordered on ASOS and sent via SA Postal Service and it takes 3 – 4 months to arrive. The proposed arrival date on the ASOS website is if you live in the UK or Europe.

But, the post office doesn’t offer a way to track it so you just have to have faith. So far I haven’t had any incidents of it not arriving.

How Much Are Custom Charges?

You will need to pay customs tax on your parcel should you wish to get it here. Customs tax is about 70% of the total value of the clothes. So if you spent R1000, expect to pay R700 in custom fees if you send it by regular post. So the total fee would be R1 700.

  • For example: £67 [Cost of Clothes] x R20.45 [ZAR exchange rate as of March 2020] = R1 370.
  • R1370 / 100 [to calculate what 1% would be] = R13.70 [1%].
  • R13.70 [1%] x 70 [70% is the cost of the custom fees %] = R958.00
  • Total Cost: R1 370 + R958 = R2 328.99 [For the clothes with custom fees, excluding any shipping costs.]

YES. The government is charging us a fortune to bring clothes into the country. But the clothes are so inexpensive on ASOS that I’ve often found it worth it. While it’s not cheap, the quality is great, lasts WAY longer than Mr Price and it totally unique to anything available in South Africa.

The No-Customs “Under R500” Fees Test

One day I bought a dress and sent it to my work office in London. On the same day, I bought a dress and sent it to my home in South Africa. This was to test the “If your cart is less than R500 then you won’t pay customs” rumour. It took 3 days for the dress to reach the London office and 3 MONTHS for the dress to reach South Africa.

I was still charged custom fees on the dress that arrived in South Africa, even though it was less than R500. So don’t bank on this, it’s likely you will be charged.

The Fastest & Best Customer Service: ASOS Courier (Dawn Wing)

I tried the in-house ASOS courier service for the first time this last week and they, without question, had the best customer service. When you contacted them they replied in good time. They explained the forms you needed to fill out and were clear about what’s required.

This service costs £20 and you pay it when you check out on the ASOS website, however, there are hidden costs:

Extra Fees

Customs: Again, you will need to pay for customs as that is charged to ALL imports. There is no way around this is it is the law and everyone has to pay around 60%. I paid R1556.37 for £115.50 (R2 152.14 worth of clothes).

Documentation Fees: R150.00 – I thought this was a bit of cheek, to be honest. The agency said that they have to pay for the forms that they send to us to sign off and process. To be honest, we all know e-mails are free so I’m not stoked about this fee but it is what it is.

Agency Fees: R150.00 – the agency charges you to use their service as the £20 is just for the getting the clothes to Africa. While this annoys me, I now take no second thought in mailing and asking them to answer my questions. I am paying for it after all! My main question was – am I being charged tax on the 20 quid fee? I have seen my invoice breakdown now and the answer is NO. They purely charge customs and tax on the ASOS purchases only.



The Trusted Service: Postbox Courier

It’s no secret that Postbox Courier has poor customer service when it comes to communication. They deliver well within time and get the job done pronto, but if you have any queries, they can be a total pain.

This is the service that I have used the most to get items from Kylie Cosmetics in the USA and ASOS in the UK. They work well as long and have never NOT delivered, but they can be a bit frustrating to work with if you need try to follow up on anything.

On the plus side, they are not a subscription based service like Aramex so you don’t need to pay each month to use them once.

How Postbox Courier Works

Postbox Courier will give you a postbox address in the UK. The clothes will then be sent there for them to collect and then ship to your front door (or whatever address you give) within 2 weeks. Sometimes ASOS takes a few days to fill your order, then it takes a few days to get to South Africa, then it takes a few days to get from the harbour to your door.

Extra Fees

The great thing about Postbox Courier is that you can test the fees on their website and get a quote. When I quoted my last ASOS haul, they quoted £32.00. They do NOT charge agency fees nor documentation fees, however, this may be pre-calculated into their overall price. I’ve been happy with their service (queries aside) and they’ve never not send me package.

The only issue I had with them was that I had filled out my form incorrectly which incurred a R500 fine. Instead of asking me if I was happy to pay it they just processed it. I wasn’t impressed with that, but they did get the package to me none the less.

Closing Thoughts

I LOVE shopping on ASOS. It’s awesome going out and no one else is in the same outfit as you. PLUS, South Africa is so obsessed with sizes 6 – 10 that it’s ridiculous that larger women can’t buy clothes that are chic and modern just because they’re a) taller b) big busted c) have large asses d) might be a fit fat overall.

I’ve not regretted anything I’ve bought on ASOS so I hope you enjoy it too 🙂



  • Lungelo says:

    Hi Meg
    I ordered 3 items ob the 3rd of Feb with standard delivery and the estimated date says it will arrive on the 22nd Feb and i havent received my order.. Now I’m worried if i will ever receive my parcel.. Please help

  • Gontse says:

    Hi Meg

    So obviously I decided to just wing it on my first ASOS order and now I understand why some items from “I Saw It First” on takealot.com seem way out of their price range… sigh

    So I want to understand when you spoke about the flat fee of £20 is this the express option at checkout? Does this include customs etc.?

    Joburg chick in need of better options! [insert laughing and crying and laughing crying emojis here]

    • HAHA Totally get you Gontse!
      So, yeah, I think the flat fee of 20 quid is the express option at check out.
      Basically, they have like snail mail which you can use to either send to South Africa or use their courier.
      The 20 pound fee is their courier but it doesn’t include customs tax, it’s just the shipping.
      It’s definitely the cheapest and the fastest if you want to buy a lot of stuff and get it here quickly.
      Once it arrives DHL will mail you to pay the customs. The faster you pay it, the faster you will get your stuff 🙂

      • Gontse says:

        Thanks for the response, makes sense.

        Okay so I’m just confused about a couple of things:

        1. My customs worksheet has an “Estimated Value in Foreign Currency” (in GBP) at 40% the value of the order by my calculations. I compared this value from what I paid ASOS (in GBP). What’s going on there?

        2. The exchange rate used is nothing close to anything I can find online, it’s inflated by 33 cents. (I mean I’m nitpicking but I need to know what I am getting myself into)

        3. VAT is supposed to be 15% and I find myself being charged 23%.

        To conclude: Is the real answer here to deal with the payment?

        • 1) South Africa doesn’t have a trade agreement with the UK so they screw you to have nice things! lol
          2) You’re getting yourself into a lot – facts, but I only buy clothes on sale so it’s usually a fair trade.
          3) So if you spend 1000 quid then you’ll pay about 500 in customs excluding shipping fees.

  • Kayleen says:

    Hi Meg!

    I’ve ordered from Asos using the standard delivery method, I have put my residential address instead of the post office , do you know if it will be delivered to the post office instead?

  • Naish Ruplal says:

    Hi Meg,

    Does Asos express delivery fee cover the SA Customs fee? If not, how is it payable to customs? Do they contact you when your items arrive in SA?

    For the Standard shipping when or how does customs contact you for payment? And how do you make payment to them?

    Await your response. Thank you

    • Hi Naish,

      The courier does not cover the fees. The courier will contact you to pay the customs when it arrives in the country via email.

      For standard shipping – the post office will send you a slip and then you will need to go collect and pay your customs fees there. 🙂

  • Noma says:

    Hi, I would like to know how much will be my customs , I wanna buy a suit (trouser and blazer ) they worth £67 . I am thinking of using express delivery and pay that £20 .

  • Herminah says:

    Hey Meg, I hope you are well. I want to order two dresses (Cost R3000) on ASOS for my graduations on the 27nth of March, I selected the express delivery which is 20 Pounds, and it says it will be delivered to me before the 11nth of March. How true is this? Will it be through post office or to my door step? Will I get them before that 27nth?

    • Hi Herminah,
      I don’t think you’ll get it by the 11th but you will it by the 27th if you pay the customs and courier fees up front.
      After you pay the £20 then the courier company (usually Dawn Wing) will contact you with all the other fees I included in the post.
      It will then take 5 working days from when you pay the extra fees, to reach you.
      So if you pay asap then I’m sure it’ll get to you by the 27th 🙂

    • Dikeledi says:

      Hi Meg I love ASOS cloths is different especially Puma outfit I wanted to spend 3000 how much will be my customs

      • Hey Dikeledi,
        I think it will be about R1500 🙁
        So R3000 for your order + 50% of the order value (R1500) = R4500 for everything.
        Please remember though, I don’t work at customs so I’m not 100% sure but this would be my estimate.
        Good luck and let me know if you go through with it 🙂

  • Mary-Ann says:

    Hi Megan

    Very informative,thx,just want to know did you perhaps also try Macy’s and how are their clothes and deliveries?
    Would also like to speak to you personally is that possible?pls leave you contact details or WhatsApp no,pretty please.

  • Storm says:

    Hi there. I ordered something from ASOS and it is with a friend of mine in the UK. Do you have any suggestions on the fastest and most affordable service to ship to SA? I have received reasonable quotes from Parcel Compare but am doubting the legitimacy.

  • Thandeka says:

    Hi meg hope you well so the best courier service is express i love asos cloths its different and unique and i want to spoil myself for my birthday i wanted to spend around R8000 or more 🤔Im just wondering how much customs will charge me and the express services can you please assist i also live in cape town

    • Hi Thandeka,
      So if you spend R8000 then you will need to pay about R4000 in customs.
      It’s usually about 50% of the total fee.
      If by express you mean the ASOS courier, then it’s 20 pounds.
      But if you’re buying as much as R8000 then it will probably be much higher because of the weight.
      Hope this helps! Let me know how you go so we can all learn 🙂

  • D says:

    Hi Meg,

    Looking at a pair of PUMA sneakers, and the color and size is only found on ASOS, seems like SA doesn’t want to stock it and I just love it. I onily have the free shipping and the express shipping option (and the latter is 20pounds more) which is arm and a leg i believe 🙂 I am thinking of selecting the free shipping but just wanted to find out if this is trackable?


    • Hi D,
      No, it’s not trackable. ASOS can track it in the UK but once it’s put on the ship, we’re in the dark.
      I’m currently waiting for something from the UK and I have just a wait it out. Usually takes 3 months.

  • Patrina says:

    Hi Meg,

    DMF (discount my fashion) stocks ASOS clothing. They currently only have stores in Gauteng but have been expanding


  • j says:

    Hey! We’re doing a work secret santa (across multiple locations!) and I got a colleague in Cape Town. I’m trying to find the best site to buy her a small gift like a mug or candle, I was thinking Asos but having second thoughts now and when I try to buy off Amazon it asks me to enter an ID number for the person receiving the item which I dont have. Any tips on companies that do gifts/beauty etc that ship from within south africa?

    • Hi Jane,
      Wow, you’re the best secret santa ever! Wish mine got me ASOS!
      I’d recommend Superbalist for something smaller. Netflorest also has a few gifts.
      Good luck! Meg 🙂

    • Raquell says:

      Hi, I ordered a dress off of ASOS and currently I’m still waiting for it, and its passed the due delivery date. How much longer do I have to wait ? 🙁

      • Hi Raquell,
        I must start by saying that I don’t work for ASOS so I can’t officially comment, but if you want to tell me when you ordered and how it will get here then maybe I can advise personally? Meg 🙂

  • Malebo says:

    Wow, thank you so much for this information, I learned alot Im a plus size mom of three in my early 30s, been wanting to shop in ASOS but was put off by people saying it takes forever, and as you said there is no variety when it comes to shopping as a plus woman, thank you thank you thank you, be blessed babe.

  • Nina b says:

    Very useful info, thank you! ASOS has exactly the dress I have been looking for and I was worried about ordering.

  • Marize says:

    Hi Megan. I ordered a dress on ASOS yesterday and chose the Express Delivery option. When they say the expected delivery date is 5 Sep – is that when it will be at my door? Or from your experience, will it take a lot longer? Thanks for the informative post!

  • Hillbrey says:

    Hi. Would you say postbox courier is the best? Do I avoid paying customs this way? Also, if I’m buying say 4 items, how much do you figure it would be for delivery?

    • Hi Hillbrey,
      There’s no way to avoid customs. You’re bringing in products that don’t support the South African economy (they claim) so you will have customs either way.
      Your customs cost depends on the value of your items, but is generally about 50%. So if you spend R1000 on ASOS, expect to pay R500 in customs.
      Postbox courier works well, but if you want to buy a LOT of items then the ASOS courier is probably better as they have a flat fee of £20.

      • Joyce says:

        Hi Meg
        I ordered from ASOS a while back, around November and I still haven’t received my package. I checked with the post office and they said I needed to give them a tracking number, but they said the one I gave them wasn’t a proper tracking number, since it had three letters in the beginning.

        Have you come across a problem like this before?

        • Hi Joyce,
          It usually takes 4 months to arrive and once it leaves the UK you can’t track it.
          So I would wait for 1) November 2) December 3) January 4) February – so at the end of this month there may
          be a light at the end of the tunnel! The SA post office is useless so don’t count on them for much 🙁

          • Thabiso says:

            Hi Meg

            Thank you so much for the very informative blog. I also ordered a pair of shoes in December through the standard delivery option. Still waiting. I’m really in no rush though, however I would like to know if I will receive a message or a letter from the post office once it arrives?

          • Hi Thabiso,
            Yes, the post office will send you a slip when your shoes arrive.
            Then you can go to the post office, pay your customs tax and get your shoes, yippppeeee!
            Good luck and I hope you get them by Easter haha
            Meg 🙂

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